MyStarTrack Customer Portal

Mobile Tablet Desktop

"The decision to partner with Fabric on the design, build and support of MyStarTrack Online was simple due to their industry experience and unique end to end offering. "

Shaun Patterson, GM Product & Marketing StarTrack
HTML JS CSS JQery SQL .Net

At a Glance

  • Fabric designs and builds single web based platform for StarTrack’s customers
  • New platform drives increase in business process efficiency and quality
  • Our ‘Discovery’ approach facilitates the right customer experience
  • Offshore delivery in China places an emphasis on value

Challenge

StarTrack has gone through a number of transformations with its merger with Australian Air Express and more recently, it’s acquisition by Australia Post. This has seen major IT systems integration projects along with product alignment and customer migration. StarTrack have made the commitment to move it’s customer base onto the MyStarTrack online portal with simple access to all of it’s services in one place. This platform needed to be scalable flexible to accommodate additional services and products as they became ready for release to market.

Challenge

Solution

In collaboration with StarTrack’s Marketing and IT teams, Fabric was involved in the early stages of UI design, prototyping and defining business flows.

MyStarTrack Online is a complex solution integrating with many aspects of the business including TIBCO services. The core components include:

  • StarTrack Corporate website
  • Despatch
  • Controlled Returns/Transfers
  • Track & Trace
  • Administration

One of the major challenges of a web-based freight management system is label printing due to the complexities of browser versions and high numbers of users. Fabric developed a unique web-based printing solution that works in all common browsers, and can print labels directly to a label/laser printer reducing the support overhead and alleviating the need to install updates and patches for individual clients.

The solution had to allow for advanced logging for multiple portal functions and adherence to stringent security protocols. The platform has been designed for robustness, including allowance for future capacity growth and scalability.

Finally Fabric provides 24/7 Application support which includes:

  • Monitoring
  • Transaction Monitoring
  • Service Delivery Management
  • Service Desk
Solution

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